Frequently Asked Questions

How do I place an order?

Browse our products, add what you like to your cart, and complete checkout with your name, address and phone number. Our team will confirm your order before shipping.

What payment methods do you accept?

We currently accept Cash on Delivery only — you pay in cash when your order arrives.

Where do you deliver?

We deliver to all governorates across Egypt.

How long does delivery take?

Orders are usually delivered within 2–5 business days, depending on your location.

How much is shipping?

Shipping fees are calculated at checkout based on your delivery area.

Can I return a product?

Yes — request a return within 14 days if the item is unused and in its original condition. For hygiene reasons, opened personal-care products cannot be returned unless defective. See our Refund & Returns policy.

How can I contact you?

Message us on WhatsApp at +20 104 449 2266.